Contact Center

The Coming Automation of Call Centers?

The Coming Automation of Call Centers?

June 19, 2019 at 11:47 am

I was listening to an interview with businessman Andrew Yang, one of the many Democratic presidential candidates in the US, during which he listed the jobs he felt were most vulnerable to automation in the near future (it was part the case he was making for a basic annual income).Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

June 14, 2019 at 9:34 am

Grandstanding Okay, so on Tuesday, as I was burrowing through the documents I’d received from the feds relating to the 2012 sale of the Royal Cape Breton Yacht Club, I thought I might try to follow the CBRM Council meeting about the library at the same time. (You know howRead More

How Big is Nova Scotia’s Call Center Industry?

How Big is Nova Scotia’s Call Center Industry?

January 23, 2019 at 1:02 pm

I have been thinking about the call center industry a lot lately, thanks largely to our local Chamber of Commerce Newsletter daily newspaper which will keep printing headlines like the one last week proclaiming that workers receiving their first paychecks from the Sydney Call Centre were “on cloud nine.” Don’t misunderstandRead More