Contact Center

Also on the Agenda…

Also on the Agenda…

December 11, 2019 at 1:36 pm

As you have probably divined, the item of greatest interest to me on yesterday’s council agenda was the request to extend Harbour Royale Development Ltd’s waterfront development agreement and thereby, its role in developing the proposed new CBRM central library, but there were other items on the agenda that IRead More

City of Boston Archives from West Roxbury, United States [CC BY-SA 2.0 (https://creativecommons.org/licenses/by-sa/2.0)]

My Call Is Important to You?

November 13, 2019 at 12:52 pm

This is a quick follow-up to my October 30 articles about stress and call center jobs, the first of which was basically a review of On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane, by Philadelphia-based journalist Emily Guendelsberger, who took three low-wage jobsRead More

On the Clock: Stress and the Cyborg Job

On the Clock: Stress and the Cyborg Job

October 30, 2019 at 1:54 pm

I was listening to Intercepted, a podcast from The Intercept news outlet, on Wednesday and heard an interview with Emily Guendelsberger, a Philadelphia-based journalist who has written a book calledĀ  On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane. The interviewer, Jeremy Scahill, explainedRead...

On the Clock: The Local Angle

On the Clock: The Local Angle

October 30, 2019 at 1:53 pm

Earlier this year, acting on a tip that ambulances were being called quite frequently to what is now known as the Sydney Call Centre (although for most of the period for which I requested figures, it was the ServiCom call center), I FOIPOPed the Nova Scotia Department of Health toRead More

The Coming Automation of Call Centers?

The Coming Automation of Call Centers?

June 19, 2019 at 11:47 am

I was listening to an interview with businessman Andrew Yang, one of the many Democratic presidential candidates in the US, during which he listed the jobs he felt were most vulnerable to automation in the near future (it was part the case he was making for a basic annual income).Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

June 14, 2019 at 9:34 am

Grandstanding Okay, so on Tuesday, as I was burrowing through the documents I’d received from the feds relating to the 2012 sale of the Royal Cape Breton Yacht Club, I thought I might try to follow the CBRM Council meeting about the library at the same time. (You know howRead More

How Big is Nova Scotia’s Call Center Industry?

How Big is Nova Scotia’s Call Center Industry?

January 23, 2019 at 1:02 pm

I have been thinking about the call center industry a lot lately, thanks largely to ourĀ local Chamber of Commerce Newsletter daily newspaper which will keep printing headlines like the one last week proclaiming that workers receiving their first paychecks from the Sydney Call Centre were “on cloud nine.” Don’t misunderstandRead More