Call Centers

City of Boston Archives from West Roxbury, United States [CC BY-SA 2.0 (https://creativecommons.org/licenses/by-sa/2.0)]

My Call Is Important to You?

November 13, 2019 at 12:52 pm

This is a quick follow-up to my October 30 articles about stress and call center jobs, the first of which was basically a review of On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane, by Philadelphia-based journalist Emily Guendelsberger, who took three low-wage jobsRead...

On the Clock: Stress and the Cyborg Job

On the Clock: Stress and the Cyborg Job

October 30, 2019 at 1:54 pm

I was listening to Intercepted, a podcast from The Intercept news outlet, on Wednesday and heard an interview with Emily Guendelsberger, a Philadelphia-based journalist who has written a book called  On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane. The interviewer, Jeremy Scahill, explainedRead...

On the Clock: The Local Angle

On the Clock: The Local Angle

October 30, 2019 at 1:53 pm

Earlier this year, acting on a tip that ambulances were being called quite frequently to what is now known as the Sydney Call Centre (although for most of the period for which I requested figures, it was the ServiCom call center), I FOIPOPed the Nova Scotia Department of Health toRead More

The Coming Automation of Call Centers?

The Coming Automation of Call Centers?

June 19, 2019 at 11:47 am

I was listening to an interview with businessman Andrew Yang, one of the many Democratic presidential candidates in the US, during which he listed the jobs he felt were most vulnerable to automation in the near future (it was part the case he was making for a basic annual income).Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

June 14, 2019 at 9:34 am

Grandstanding Okay, so on Tuesday, as I was burrowing through the documents I’d received from the feds relating to the 2012 sale of the Royal Cape Breton Yacht Club, I thought I might try to follow the CBRM Council meeting about the library at the same time. (You know howRead More

Three Cheers for Corporate Welfare!

Three Cheers for Corporate Welfare!

February 6, 2019 at 11:38 am

On January 15, NSBI issued the following press release: Nova Scotia Business Inc. (NSBI) has approved a business development incentive in the form of an innovation rebate for Canadian Maritime Engineering Limited. For over 30 years, the company has serviced a range of marine and industrial companies including machining, mechanical,Read More

Creditors’ Committee Will Do ‘Whatever They Can’ to Help ServiCom Workers

Creditors’ Committee Will Do ‘Whatever They Can’ to Help ServiCom Workers

December 12, 2018 at 2:51 pm

Jeff Sklarz is the New Haven, Connecticut-based attorney representing the unsecured creditors’ committee in the JNET Communications (parent company of ServiCom) bankruptcy case. I talked to him on Monday about the JNET bankruptcy and I’m combining what he told me with some information I dug up myself to help youRead More

Calling Illinois: US ServiCom Workers Talk Bankruptcy, Bouncing Checks

Calling Illinois: US ServiCom Workers Talk Bankruptcy, Bouncing Checks

December 12, 2018 at 2:49 pm

ServiCom, as most readers surely know by now, did not just operate the call center in Sydney. The company also had a call center in Rockford, Illinois (175 Executive Parkway) and two in the nearby town of Machesney Park, Illinois (10100 Forest Hills Road and 9942 N. Alpine Road). OnRead More

Rev. David Jefferson. (Source: YouTube https://www.youtube.com/watch?v=2n9pbHJ_Kck)

Meet ServiCom’s Founder: Rev. Dr. David Jefferson Sr., Esq.

December 12, 2018 at 2:47 pm

The Reverend Dr. David Jefferson Sr., Esquire is the founder, chairman, chief executive officer and president of JNET Communications LLC, which he established in 2003 and which¬† “includes among its family of companies” Vitel Communications, ServiCom and ServiCom Canada — all of which are now listed as “debtors” in courtRead More