Call Centers

Comic Relief: Reading ‘The Codfathers’ in 2021

Comic Relief: Reading ‘The Codfathers’ in 2021

June 2, 2021 at 1:21 pm

Had I read Gordon Pitts’ The Codfathers: Lessons from the Atlantic Business Elite when it first came out in 2005, I think it would have annoyed me — it’s just a collection of fawning portraits of wealthy Atlantic Canadian business types. But in 2021, post-financial crisis, mid-plague, as the worldRead More

Forward, CBRM!

Forward, CBRM!

March 31, 2021 at 2:21 pm

I lost track of how many times participants in Tuesday’s “CBRM Forward” discussion used the words “excited” or “exciting.” Literally everyone who spoke was either excited to be there or excited at the prospect of overhauling the municipality’s planning strategy and land-use by-law or excited to be drafting an economicRead More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

February 19, 2021 at 10:30 am

Old Don Cameron Donald Cameron became premier of Nova Scotia in 1991 the same way Iain Rankin is poised to become premier next Tuesday: by winning the leadership of his party (the Tories) after the elected premier (John Buchanan) stepped down. When Cameron did lead the party to the polls,Read More

Confessions of a Call (Center) Girl

Confessions of a Call (Center) Girl

November 11, 2020 at 10:21 am

A complaint has been filed with the Labour Standards Division of Nova Scotia against the Sydney Call Centre for breaching provincial labor laws. I should know. I filed it. I sent my four-page complaint with more than 40 supporting documents on October 2, alleging the center, which employs over 600Read More

Fast and Curious: Short Takes on Random Things

Fast and Curious: Short Takes on Random Things

September 2, 2020 at 12:51 pm

It’s toady time! I confess: I find Anthony Marlowe — CEO of MCI, savior of the Sydney Call Centre — fascinating. So much so that whenever things are slow, or I’m in need of distraction, I tune in to his Twitter stream to see what he’s been getting up to.Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

May 22, 2020 at 11:15 am

MAGAA So, this happened: “Make America Great Again, Again?” In case you’ve forgotten, that’s Anthony Marlowe, the Iowa businessman who bought the Sydney Call Centre in 2019. Julia Marlowe is his wife, who has been appointed deputy White House liaison in the US General Services Administration (GSA). Here’s a descriptionRead...

Missing Work?

Missing Work?

March 18, 2020 at 1:38 pm

So you have to stay home from work. What that will look like for you, financially, depends on a number of factors. As I write this, Canadian Prime Minister Justin Trudeau has just announced a whopping $82 billion aid package — $27 billion in emergency aid and $55 billion inRead More

Also on the Agenda…

Also on the Agenda…

December 11, 2019 at 1:36 pm

As you have probably divined, the item of greatest interest to me on yesterday’s council agenda was the request to extend Harbour Royale Development Ltd’s waterfront development agreement and thereby, its role in developing the proposed new CBRM central library, but there were other items on the agenda that IRead More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

December 6, 2019 at 9:26 am

Snowing on our parade The fall-out over the CBRM’s decision to cancel night parades continues to land — most recently on the editorial pages of the Cape Breton Post where District 12 Councilor Jim MacLeod published a mea culpa on Wednesday for remarks he’d made to CTV news in November.Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

November 22, 2019 at 8:44 am

Boys’ night out Here’s the actual social note about that Cape Breton Regional Hospital Foundation “reception” Mayor Cecil Clarke co-hosted with Cape Breton Eagles owner Irwin Simon in Toronto on Wednesday. I can’t quite put my finger on it, but I feel like there’s something missing from this photo: AccordingRead More