Call Centers

Fast and Curious: Short Takes on Random Things

Fast and Curious: Short Takes on Random Things

September 2, 2020 at 12:51 pm

It’s toady time! I confess: I find Anthony Marlowe — CEO of MCI, savior of the Sydney Call Centre — fascinating. So much so that whenever things are slow, or I’m in need of distraction, I tune in to his Twitter stream to see what he’s been getting up to.Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

May 22, 2020 at 11:15 am

MAGAA So, this happened: “Make America Great Again, Again?” In case you’ve forgotten, that’s Anthony Marlowe, the Iowa businessman who bought the Sydney Call Centre in 2019. Julia Marlowe is his wife, who has been appointed deputy White House liaison in the US General Services Administration (GSA). Here’s a descriptionRead...

Missing Work?

Missing Work?

March 18, 2020 at 1:38 pm

So you have to stay home from work. What that will look like for you, financially, depends on a number of factors. As I write this, Canadian Prime Minister Justin Trudeau has just announced a whopping $82 billion aid package — $27 billion in emergency aid and $55 billion inRead More

Also on the Agenda…

Also on the Agenda…

December 11, 2019 at 1:36 pm

As you have probably divined, the item of greatest interest to me on yesterday’s council agenda was the request to extend Harbour Royale Development Ltd’s waterfront development agreement and thereby, its role in developing the proposed new CBRM central library, but there were other items on the agenda that IRead More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

December 6, 2019 at 9:26 am

Snowing on our parade The fall-out over the CBRM’s decision to cancel night parades continues to land — most recently on the editorial pages of the Cape Breton Post where District 12 Councilor Jim MacLeod published a mea culpa on Wednesday for remarks he’d made to CTV news in November.Read More

Fast & Curious: Short Takes on Random Things

Fast & Curious: Short Takes on Random Things

November 22, 2019 at 8:44 am

Boys’ night out Here’s the actual social note about that Cape Breton Regional Hospital Foundation “reception” Mayor Cecil Clarke co-hosted with Cape Breton Eagles owner Irwin Simon in Toronto on Wednesday. I can’t quite put my finger on it, but I feel like there’s something missing from this photo: AccordingRead More

City of Boston Archives from West Roxbury, United States [CC BY-SA 2.0 (https://creativecommons.org/licenses/by-sa/2.0)]

My Call Is Important to You?

November 13, 2019 at 12:52 pm

This is a quick follow-up to my October 30 articles about stress and call center jobs, the first of which was basically a review of On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane, by Philadelphia-based journalist Emily Guendelsberger, who took three low-wage jobsRead More

On the Clock: Stress and the Cyborg Job

On the Clock: Stress and the Cyborg Job

October 30, 2019 at 1:54 pm

I was listening to Intercepted, a podcast from The Intercept news outlet, on Wednesday and heard an interview with Emily Guendelsberger, a Philadelphia-based journalist who has written a book called  On the Clock, What Low-Wage Work Did to Me and How It Drives America Insane. The interviewer, Jeremy Scahill, explainedRead...

On the Clock: The Local Angle

On the Clock: The Local Angle

October 30, 2019 at 1:53 pm

Earlier this year, acting on a tip that ambulances were being called quite frequently to what is now known as the Sydney Call Centre (although for most of the period for which I requested figures, it was the ServiCom call center), I FOIPOPed the Nova Scotia Department of Health toRead More

The Coming Automation of Call Centers?

The Coming Automation of Call Centers?

June 19, 2019 at 11:47 am

I was listening to an interview with businessman Andrew Yang, one of the many Democratic presidential candidates in the US, during which he listed the jobs he felt were most vulnerable to automation in the near future (it was part the case he was making for a basic annual income).Read More